Refund policy

Please note — orders shipped internationally outside of the United States cannot be returned or exchanged.

To initiate a return or exchange of your order online, please visit our Returns Center.  Customers are also welcome to visit our Stores to make a return or exchange for both online and store orders for free.

For U.S. orders, we accept returns and exchanges received within 30 days of your order’s original delivery.  Returns for store credit and exchanges are free.  If you purchased Return Coverage on your order, all return fees are waived.  For orders without Return Coverage, there will be a $8 return fee deducted from your refund.  If an order is returned, we also cannot refund shipping costs for upgraded or expedited services like USPS Priority Mail as these fees go directly to the carrier.  Please note — orders shipped outside of the U.S. are considered Final Sale and returns are not accepted.  We truly appreciate your understanding.

Promotional offers cannot be applied to previous purchases.  All items noted as ‘Final Sale’ or purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for exchange or return.  If an order is returned and no longer qualifies for its gift with purchase, the gift value will be deducted from the refund (unless the gift is also returned).  Returned items must be unworn and in sellable condition.  Candles, perfumes, and beauty products must be unopened (seal cannot be broken) and unused.  We can only accept returns for purchases made on our website (moderncitizen.com) or in our own Stores; we cannot accept returns for purchases of our merchandise made through any third party retailer.