How can I contact you with questions?
How do I subscribe or change my email preferences?
Why am I not receiving Modern Citizen’s emails?
Where are Modern Citizen’s products manufactured?
How much is shipping and how long does it take?
Can I expedite shipping of my order?
Do you ship internationally?
What does an item marked as Pre-Order mean?
Can you re-stock a sold out item?
Can I apply a promo code after I place an order (or combine two at once)?
What does an item marked as Final Sale mean?
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase. We cannot issue a store credit or refund for any returned Final Sale items. Other sale items are eligible for exchange or return for store credit only.
If you would like to receive a price adjustment, please send a message to email@example.com. A request can be made within 14 days from the date of purchase. A gift card in the amount of the difference will be processed and making the item(s) non-refundable.
If you have any questions, don’t hesitate to reach out to us via email at firstname.lastname@example.org.
To initiate a return or exchange, please visit our Returns Center :
What is your return policy?
We accept exchanges and returns received within 30 days of delivery. Due to COVID-19 and for the safety of our team, your return will be processed within 15-20 business days.
Please note — all items purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for return or exchange. Offers may not be applied to previous purchases.
Exchanges and returns for store credit are free, or we can refund your original form of payment less $5 return shipping costs. Please note, this applies to domestic U.S.-based orders — for International returns, see below.
If an order is returned and no longer qualifies for its gift with purchase, the value of the gift will be deducted from the refund (unless gift is returned).
Item must be unworn and in sellable condition. Candles, perfumes, and beauty products must be unopened (seal cannot be broken) and unused.
Can I make an exchange online?
* Please note — we can't guarantee the item you requested for exchange will be in stock by the time we receive your return. If you have any additional questions, please email us at email@example.com.