Help Center

FAQ

How can I contact you with questions?

We can be reached via email anytime at hi@moderncitizen.com.  We will reply ASAP, but please allow at least 24 hours.

How do I subscribe or change my email preferences?

If you’d like to join our mailing list, please subscribe to our email list. No longer want to receive our emails?  Safely unsubscribe via the link in any recent email.

Why am I not receiving Modern Citizen’s emails?

If you’ve joined our email list but aren’t receiving emails, or if you’re simply having trouble reaching us, we’re so sorry.  Your email provider may be accidentally marking the messages as spam, which can be prevented by adjusting your email settings (see instructions for Gmail and Yahoo). If that’s not the issue, email us at hi@moderncitizen.com and we’ll be happy to help you troubleshoot!

Where are Modern Citizen’s products manufactured?

Modern Citizen is a multi-brand retailer, which means we carry our own private label as well as products from other brands.  Everything we source is manufactured either in the United States in cities like Los Angeles and Berkeley, or overseas in factories located primarily in southern China.

Do you have any job openings?

We’re always looking for talented individuals to join our team.  Please view our Careers section in the footer to see open positions, then email hi@moderncitizen.com with your resume and an introduction.

How much is shipping and how long does it take?

Complimentary shipping on all U.S. orders.  Orders are shipped via USPS or UPS, and are estimated to arrive within 1 - 3 business days (for USPS Priority Mail) or 2 - 7 business days (USPS First Class Mail).  UPS delivery windows vary based on your location.

Please note — all mail carriers are currently experiencing unprecendented delays, and the time windows that appear at checkout are only an estimate.  We will do our best to help resolve any issues with delays in shipping, but we cannot be held responsible as carrier delays are beyond our control.  We appreciate your understanding.

Can I expedite shipping of my order?

Due to uncertaintly with carrier delays, we cannot support USPS Priority Mail Express shipping at this time.  We are continuing to offer USPS Priority Mail as service option, but please note that USPS’s stated time windows are only an estimate and not a guarantee.

Do you ship internationally?

Yes, we ship to several international countries.  In order to see the most accurate shipping cost, begin the Checkout process and you will be prompted for your Shipping Address to automatically calculate shipping fees based on the item weight(s) and your destination (no credit card required). Note that for International orders, any applicable duties will be paid upon receipt by the customer.

What does an item marked as Pre-Order mean?

An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped by the estimated date noted on both the product page and when you add the item to your cart. Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).

Can you re-stock a sold out item?

In many cases, we are able to re-stock our most popular items — simply select the size and/or color you’d like and submit your email address to the Waitlist.  If the item comes back, we’ll send a one-time email notifying you that it’s back in stock.  Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!

Can I apply a promo code after I place an order (or combine two at once)?

We are unable to apply promotional codes to orders after they have been placed.  At this time, our system only accepts one code for each order and will default to the last code entered.

What does an item marked as Final Sale mean?

If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase. We cannot issue a store credit or refund for any returned Final Sale items. Other sale items are eligible for exchange or return for store credit only.

Requests for price adjustments are allowed within 14 days from the date of purchase.  A gift card in the amount of the difference will be processed, and in turn make the item(s) non-refundable.  If you would like to receive a price adjustment on your order, please email us at hi@moderncitizen.com.

To initiate a return or exchange, please visit our Returns Center :

What is your return policy?

We accept exchanges and returns received within 30 days of your order’s original delivery.  Exchanges and returns for store credit are free, or we can refund your original method of payment less a $5 return fee.  Please note, this applies only to U.S. orders — for International returns, see below for additional instructions.

Promotional offers cannot be applied to previous purchases.   All items noted as ‘Final Sale’ or purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for exchange or return.  If an order is returned and no longer qualifies for its gift with purchase, the gift value will be deducted from the refund (unless the gift is also returned).  Returned items must be unworn and in sellable condition.  Candles, perfumes, and beauty products must be unopened (seal cannot be broken) and unused.

🎁 Holiday purchases placed between November 8 and December 25, 2021 can be returned for a full refund within 30 days or by January 15, 2022 for a store credit.  Gift recipients can email us at hi@moderncitizen.com.

Can I make an exchange online?

To make an exchange, please visit our Returns Center and follow the form until you can select an exchange option. Plus, now enjoy Instant Exchanges — shop with your return credit and we'll reserve and ship your new items right away. To use this feature, credit card authorization is required.

If you would like to exchange without using Instant Exchanges, we will process your exchange order* after we receive your return.  You’ll receive an Order Update email from us with tracking information once your exchange order ships.

* Please note — we can't guarantee the item you requested for exchange will be in stock by the time we receive your return.  If the item you requested is out of stock, we will process a refund for your returned item(s).  If you have any additional questions, please email us at .

How do I return an order from outside the U.S.?

Please visit our Returns Center and follow the instructions to initiate your international return (at this time, International customers are responsible for return shipping costs to our warehouse). You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at .

Can I return an item after the 30-day return window?

At this time, we cannot accept returns or process refunds outside of our 30-day return window.

When will I be refunded for my return?

Our warehouse will process your refund within 10 - 15 business days from the date we receive your return delivery.  Depending on your card policy, please allow up to 10 business days for the refund to appear on your account statement.

Can I bring friends to my Personal Styling appointment?

The more, the merrier!  We also host private events at our showroom for groups of 4 or more.  There’s no cost to host, and we’ll provide the wine — plus, you’ll shop with an exclusive discount.  For more information, email us at sf@moderncitizen.com.

Can I host an event at your showroom?

We’d love to host you and your friends for a private shopping event — we can manage as intimate as 4 and as lively as 20+, and there’s no cost or minimums.  Plus, you and your friends will shop with an exclusive discount.  Email us at sf@moderncitizen.com to get started.

Is there a cost to make a Personal Styling appointment?

Personal Styling appointments are complimentary; kindly just book an appointment in advance.

How often do you have events?

We regularly host talks through our Salon Series, happy hours, and other community events that are open to the public.  Browse our upcoming events for the most up-to-date calendar.

Can I host a Modern Citizen pop-up shop at my office?

Hosting a Modern Citizen pop-up is a fun and easy employee perk for your office — we take care of all of the logistics, and your team gets to shop with an exclusive discount. At this time, we’re only able to host pop-ups for offices in the San Francisco Bay Area. For more information or to start planning an event, email us at sf@moderncitizen.com.

Do you host events or pop-ups elsewhere?

Yes!  We’ve hosted pop-ups and events throughout California, and have a number of exciting plans for 2018.  Subscribe to our email list to be notified of future pop-up events.