HELP CENTER

FAQ

GENERAL + ACCOUNT

How do I subscribe or change my email preferences?
If you’d like to join our mailing list, please subscribe through the footer on any page.
No longer want to receive our emails?  Safely unsubscribe via the link in any recent email.
Why am I not receiving Modern Citizen’s emails?
If you’ve joined our email list but aren’t receiving emails, or if you’re simply having trouble
reaching us, we’re so sorry.  Your email provider may be accidentally marking the messages as spam,
which can be prevented by adjusting your email settings (see instructions for Gmail and Yahoo).
If that’s not the issue, email us at hi@moderncitizen.com and we’ll be happy to help you troubleshoot!
Where are Modern Citizen’s products manufactured?
Modern Citizen is a multi-brand retailer, which means we carry our own private label as well as
products from other brands.  Everything we source is manufactured either in the United States in
cities like Los Angeles and Berkeley, or overseas in factories located primarily in southern China.
Do you have any job openings?
We’re always looking for talented individuals to join our team.  Please view our Careers section in the
footer to see open positions, then email hi@moderncitizen.com with your resume and an introduction.

ORDERS + SHIPPING

What does an item marked as Pre-Order mean?
An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped
by the estimated date noted on both the product page and when you add the item to your cart.
Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).
Can you re-stock a sold out item?
In many cases, we are able to re-stock our most popular items — simply select the size and/or
color you’d like and submit your email address to the Waitlist.  If the item comes back, we’ll send
a one-time email notifying you that it’s back in stock.  Please note that this notification does not
reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!
What does an item marked as Final Sale mean?
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or
exchanged after purchase.  We cannot issue a store credit or refund for any returned Final Sale items.
If you have any questions, don’t hesitate to reach out to us via email at help@moderncitizen.com.
Can I apply a promo code after I place an order (or combine two at once)?
We are unable to apply promotional codes to orders after they have been placed.  At this time,
our system only accepts one code for each order and will default to the last code entered.
Do you ship internationally?
Yes, we ship to several international countries.  In order to see the most accurate shipping cost,
begin the Checkout process and you will be prompted for your Shipping Address to automatically
calculate shipping fees based on the item weight(s) and your destination (no credit card required).
Note that for International orders, any applicable duties will be paid upon receipt by the customer.

RETURNS + EXCHANGES

What is your return policy?
We accept exchanges and returns received within 30 days of delivery.  Exchanges and returns for
store credit are free, or we can refund your original form of payment less $5 return shipping costs.
Can I make an exchange online?
If you would like to make an exchange, we suggest placing a new order for the item you want to
ensure that it does not go out of stock.  Then visit our Returns Center and follow the form until
you can select an Exchange to be emailed your return shipping label.  Once we receive your return,
we will process a full refund to your original payment method without return shipping fees.
Can I return an item after the 30-day return window?
At this time, we cannot accept returns or process refunds outside of our 30-day return window.
When will I be refunded for my return?
Our warehouse will process your refund within 5 business days from the date we receive your return.
Depending on your card policy, allow up to 10 business days for the refund to appear in your account.
How do I return an order from within the U.S.?
Please visit our Returns Center and follow the instructions to initiate your domestic return.
You will receive a detailed email with instructions for how to manage your return per our policy.
If you have any questions, don’t hesitate to reach out to us via email at help@moderncitizen.com.
How do I return an order from outside the U.S.?
Please visit our Returns Center and follow the instructions to initiate your international return.
You will receive a detailed email with instructions for how to manage your return per our policy.
If you have any questions, don’t hesitate to reach out to us via email at help@moderncitizen.com.
Can I make a return or exchange in person?
To make a complimentary return or exchange in our San Francisco showroom, please schedule
an appointment here: moderncitizen.com/returns.  You will receive a detailed email with instructions
for how to manage your showroom return, along with our location and contact information.

SHOWROOM + EVENTS

Can I visit your San Francisco showroom to browse in person?
Yes!  Our showroom is open by appointment during the days and times listed below.
Visit our Showroom page to book an appointment, or to see our list of upcoming events.

MON – FRI
9 am to 7 pm

SAT – SUN
11 am to 4 pm

Can I bring friends to my appointment?
The more, the merrier!  We also host private events at our showroom for groups of 4
or more.  There’s no cost to host, and we’ll provide the wine — plus, you’ll shop with an
exclusive discount.  For more information, email us at events@moderncitizen.com.
Is there a cost to make an appointment?
Showroom visits are always complimentary!  Kindly just book an appointment in advance.
Can I host an event at your showroom?
We’d love to host you and your friends for a private shopping event — we can manage as
intimate as 4 and as lively as 20+, and there’s no cost or minimums.  Plus, you and your friends
will shop with an exclusive discount.  Email us at events@moderncitizen.com to get started.
How often do you have events?
We regularly host talks through our Salon Series, happy hours, and other community events
that are open to the public.  Browse our upcoming events for the most up-to-date calendar.
Do you host events or pop-ups elsewhere?
Yes!  We’ve hosted pop-ups and events throughout California, and have a number of
exciting plans for 2017.  Subscribe to our email list to be notified of future pop-up events.
Can I host a Modern Citizen pop-up shop at my office?
Hosting a Modern Citizen pop-up is a fun and easy employee perk for your office —
we take care of all of the logistics, and your team gets to shop with an exclusive discount.
At this time, we’re only able to host pop-ups for offices in the San Francisco Bay Area.
For more information or to start planning an event, email us at events@moderncitizen.com.

OTHER QUESTIONS?

Need help with something else?  Don’t hesitate to reach out to us at hi@moderncitizen.com.