How can I contact you with questions?
We can be reached via email anytime at or by texting 415-214-8414 (note this number does not accept calls).  We will reply ASAP, but please allow at least 24 hours.
How do I subscribe or change my email preferences?
If you’d like to join our mailing list, please subscribe to our email list. No longer want to receive our emails?  Safely unsubscribe via the link in any recent email.
Why am I not receiving Modern Citizen’s emails?
If you’ve joined our email list but aren’t receiving emails, or if you’re simply having trouble reaching us, we’re so sorry.  Your email provider may be accidentally marking the messages as spam, which can be prevented by adjusting your email settings (see instructions for Gmail and Yahoo). If that’s not the issue, email us at and we’ll be happy to help you troubleshoot!
Where are Modern Citizen’s products manufactured?
Modern Citizen is a multi-brand retailer, which means we carry our own private label as well as products from other brands.  Everything we source is manufactured either in the United States in cities like Los Angeles and Berkeley, or overseas in factories located primarily in southern China.
Do you have any job openings?
We’re always looking for talented individuals to join our team.  Please view our Careers section in the footer to see open positions, then email with your resume and an introduction.
What does an item marked as Pre-Order mean?
An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped by the estimated date noted on both the product page and when you add the item to your cart. Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).
Can you re-stock a sold out item?
In many cases, we are able to re-stock our most popular items — simply select the size and/or color you’d like and submit your email address to the Waitlist.  If the item comes back, we’ll send a one-time email notifying you that it’s back in stock.  Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!
What does an item marked as Final Sale mean?

If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase. We cannot issue a store credit or refund for any returned Final Sale items. Other sale items are eligible for exchange or return for store credit only.

If you would like to receive a price adjustment, please send a message to A request can be made within 14 days from the date of purchase. A gift card in the amount of the difference will be processed and making the item(s) non-refundable.

If you have any questions, don’t hesitate to reach out to us via email at

Can I apply a promo code after I place an order (or combine two at once)?
We are unable to apply promotional codes to orders after they have been placed.  At this time, our system only accepts one code for each order and will default to the last code entered.
How much is shipping and how long does it take?
Complimentary shipping for U.S.-based customers on orders over $80.  Orders are shipped via USPS, and are estimated to arrive within 1 - 3 business days (Priority Mail) or 2 - 7 business days (First Class Mail).
Can I expedite shipping of my order?
For expedited shipping, orders placed via USPS Priority Mail Express before 12:00 PM PST ship out the same day and are estimated to arrive in 1 - 2 days (depending on your location), excluding holidays and weekends.
Do you ship internationally?
Yes, we ship to several international countries.  In order to see the most accurate shipping cost, begin the Checkout process and you will be prompted for your Shipping Address to automatically calculate shipping fees based on the item weight(s) and your destination (no credit card required). Note that for International orders, any applicable duties will be paid upon receipt by the customer.
To initiate a return or exchange, please visit our Returns Center :
What is your return policy?


We accept exchanges and returns received within 60 days of delivery. Due to COVID-19 and for the safety of our team, your return will be processed within 15-20 business days.

Please note — all items purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for return or exchange. Offers may not be applied to previous purchases.


Exchanges and returns for store credit are free, or we can refund your original form of payment less $5 return shipping costs. Please note, this applies to domestic U.S.-based orders — for International returns, see below.


Item must be unworn, in sellable condition with tags attached. Candles, perfumes, and beauty products must be unopened (seal cannot be broken) and unused.

Can I make an exchange online?
If you would like to make an exchange, please visit our Returns Center and follow the form until you can select an exchange. After we receive your return, we will process your exchange* order (you’ll receive a separate Order Confirmation with tracking) and issue a refund without return shipping fees.

* Please note — we can't guarantee the item you requested for exchange will be in stock by the time we receive your return. If you have any additional questions, please email us at .

Can I return an item after the 60-day return window?
At this time, we cannot accept returns or process refunds outside of our 60-day return window.
How do I return an order from outside the U.S.?
Please visit our Returns Center and follow the instructions to initiate your international return (at this time, International customers are responsible for return shipping costs to our warehouse). You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at .
When will I be refunded for my return?
Our warehouse will process your refund within 15-20 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.
Can I make a return or exchange in person?
At this time, online returns cannot be accepted in store during appointments. Please visit to initiate a return by mail via USPS.
Can I bring friends to my Personal Styling appointment?
The more, the merrier!  We also host private events at our showroom for groups of 4 or more.  There’s no cost to host, and we’ll provide the wine — plus, you’ll shop with an exclusive discount.  For more information, email us at
Can I host an event at your showroom?
We’d love to host you and your friends for a private shopping event — we can manage as intimate as 4 and as lively as 20+, and there’s no cost or minimums.  Plus, you and your friends will shop with an exclusive discount.  Email us at to get started.
Is there a cost to make a Personal Styling appointment?
Personal Styling appointments are complimentary; kindly just book an appointment in advance.
How often do you have events?
We regularly host talks through our Salon Series, happy hours, and other community events that are open to the public.  Browse our upcoming events for the most up-to-date calendar.
Can I host a Modern Citizen pop-up shop at my office?
Hosting a Modern Citizen pop-up is a fun and easy employee perk for your office — we take care of all of the logistics, and your team gets to shop with an exclusive discount. At this time, we’re only able to host pop-ups for offices in the San Francisco Bay Area. For more information or to start planning an event, email us at
Do you host events or pop-ups elsewhere?
Yes!  We’ve hosted pop-ups and events throughout California, and have a number of exciting plans for 2018.  Subscribe to our email list to be notified of future pop-up events.