What does an item marked as Pre-Order mean?
An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped
by the estimated date noted on both the product page and when you add the item to your cart.
Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).
Can you re-stock a sold out item?
In many cases, we are able to re-stock our most popular items — simply select the size and/or
color you’d like and submit your email address to the Waitlist. If the item comes back, we’ll send
a one-time email notifying you that it’s back in stock. Please note that this notification does not
reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!
What does an item marked as Final Sale mean?
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or
exchanged after purchase. We cannot issue a store credit or refund for any returned Final Sale items.
If you have any questions, don’t hesitate to reach out to us via email at firstname.lastname@example.org
Can I apply a promo code after I place an order (or combine two at once)?
We are unable to apply promotional codes to orders after they have been placed. At this time,
our system only accepts one code for each order and will default to the last code entered.
How much is shipping and how long does it take?
Complimentary shipping for U.S.-based customers on orders over $80. Orders are shipped via USPS,
and are estimated to arrive within 1 - 3 business days (Priority Mail) or 2 - 7 business days (First Class Mail).
Can I expedite shipping of my order?
For expedited shipping, orders placed via USPS Priority Mail Express before 12:00 PM PST ship out the
same day and are estimated to arrive in 1 - 2 days (depending on your location), excluding holidays and weekends.
Do you ship internationally?
Yes, we ship to several international countries. In order to see the most accurate shipping cost,
begin the Checkout process and you will be prompted for your Shipping Address to automatically
calculate shipping fees based on the item weight(s) and your destination (no credit card required).
Note that for International orders, any applicable duties will be paid upon receipt by the customer.