How can I contact you with questions?
How do I subscribe or change my email preferences?
Why am I not receiving Modern Citizen’s emails?
Where are Modern Citizen’s products manufactured?
How much is shipping and how long does it take?
Can I expedite shipping of my order?
Do you ship internationally?
What does an item marked as Pre-Order mean?
Can you re-stock a sold out item?
Can I apply a promo code after I place an order (or combine two at once)?
What does an item marked as Final Sale mean?
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase. We cannot issue a store credit or refund for any returned Final Sale items. Other sale items are eligible for exchange or return for store credit only.
Requests for price adjustments are allowed within 14 days from the date of purchase. A gift card in the amount of the difference will be processed, and in turn make the item(s) non-refundable. If you would like to receive a price adjustment on your order, please email us at email@example.com.
To initiate a return or exchange, please visit our Returns Center :
What is your return policy?
We accept exchanges and returns received within 30 days of your order’s original delivery. Exchanges and returns for store credit are free, or we can refund your original method of payment less a $5 return fee. Please note, this applies only to U.S. orders — for International returns, see below for additional instructions.
Promotional offers cannot be applied to previous purchases. All items noted as ‘Final Sale’ or purchased with an additional % off the noted sale price are considered Final Sale, and are not eligible for exchange or return. If an order is returned and no longer qualifies for its gift with purchase, the gift value will be deducted from the refund (unless the gift is also returned). Returned items must be unworn and in sellable condition. Candles, perfumes, and beauty products must be unopened (seal cannot be broken) and unused.
Can I make an exchange online?
To make an exchange, please visit our Returns Center and follow the form until you can select an exchange option. Plus, now enjoy Instant Exchanges — shop with your return credit and we'll reserve and ship your new items right away. To use this feature, credit card authorization is required.
If you would like to exchange without using Instant Exchanges, we will process your exchange order* after we receive your return. You’ll receive an Order Update email from us with tracking information once your exchange order ships.
* Please note — we can't guarantee the item you requested for exchange will be in stock by the time we receive your return. If the item you requested is out of stock, we will process a refund for your returned item(s). If you have any additional questions, please email us at firstname.lastname@example.org.